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Qualifications:

• Graduate of an accredited school of nursing with a current RN license in the State of Iowa
• Bachelor’s degree preferred
• 2 years home care and hospice and palliative care experience OR 3-5 years of recent relevant clinical experience, with problem-solving and critical thinking skills
• Experience in an on-call, supervisory, charge role or leadership position preferred
• Able to thrive in a variety of settings, including facilities, homes, and hospitals
• Detailed-oriented, organized with the ability to work well in a fast-paced work environment.
• Effective communication skills, both written and verbal
• Strong interpersonal and organizational skills
• Computer skills, including email and patient record management software
• Current CPR certificate

Job Resonsibilities: 

• Conduct communications for patient care follow-up and care coordination.
• Consult and coordinate with internal and external team members to assess, plan, implement and evaluate patient care plans, make appropriate referrals, and provide follow-up.
• Assist with finding appropriate providers, community resources, and care solutions.
• Gives oversight to hospice on-call team members to achieve efficient quality patient-centered care, meet productivity standards, and best practice team utilization to meet patient/family, referral source and community expectations.
• Possesses strong problem-solving, decision-making and leadership skills in both typical and exceptional situations.
• Demonstration of appropriate communication skills to include ability to communicate with both internal and external customers and effectively present information one-on-one or in group settings.
• Record member data in the electronic medical record (EMR)
• Other care management activities as needed.
• Must comply with HIPAA rules and regulations and patient privacy requirements.

Collaboration and Communication:

• Collaborate with the interdisciplinary hospice team, including nurses, physicians, social workers, and administrators, to ensure accurate billing and documentation of services.
• Communicate effectively with internal stakeholders and external parties, including patients, families, insurance companies, and government agencies.
• Continuous Improvement:
• Identify opportunities for process improvement and efficiency in billing operations.
• Participate in training programs and continuing education to stay current on industry best practices and regulatory changes.

Other duties as assigned by Executive Director or designee.